“We will forget you.” For the most part, your customers won’t tell you out loud, to your face, that they will forget you. They will, though. I’ll tell you why. It’s because the only time they hear from you is during your ‘selling season’, the time when you are delivering your product or service. While … Read more
“We Will Forget You.” That’s what I told a friend in a networking group. He is a CPA and, like most good CPAs, was utterly swamped during the first quarter of the year. As I was then president of the group, he was letting me know that he probably would not be able to make … Read more
My open letter to a rep and company whose practices and attitudes are making it hard for customers to do business with them.
The One Who Went Too Far Several years ago my wife and I were having a weekday lunch together. It was a period of endless responsibilities in our lives, so weekday lunches for us were rare. On this occasion we made the mistake of taking a table next to a chamber of commerce rep. I’ll … Read more