My open letter to a rep and company whose practices and attitudes are making it hard for customers to do business with them.
The One Who Went Too Far Several years ago my wife and I were having a weekday lunch together. It was a period of endless responsibilities in our lives, so weekday lunches for us were rare. On this occasion we made the mistake of taking a table next to a chamber of commerce rep. I’ll … Read moreWhy Wimps Don’t Sell – Part 3 – How Far Is Too Far in Selling?
Do we really need to listen to the success rubrics? 6 examples of why we do. I have spent a lot of time reading and listening to “gurus” and such, and it often seems like a lot of same old same old. Same old stories. Same old rubrics of success. You know why that is? … Read moreSuccess Rubrics – Why They Matter
Part of the price of watching some of our favorite television programs or events – even on services like Hulu – is that you have to wait through the “limited commercial interruptions ” (“limited” being a purely subjective term in this case). I respond to these commercials the same way I do with broadcast TV: I know EXACTLY … Read moreI love those guys!
I was at a local Corner Bakery yesterday early for a casual business meeting. The tiny young lady behind the counter, who was clearly struggling with a large order, looked up briefly and said “I’ll be right with you.” It was part apology, part entreaty. Clearly she was new or under unusual stress. I simply … Read more“I gave you a large…”